Terms & Conditions
These Terms & Conditions govern your access to and use of The Royal Closet website, including purchases made through our online store.
1. Overview
This website, theroyalcloset.shop, is operated by The Royal Closet (“we,” “us,” or “our”). By accessing or purchasing from this website, you agree to be bound by these Terms & Conditions. If you do not agree, you may not use this website.
2. Eligibility
You must be at least 18 years old or using the site under the supervision of a parent or legal guardian.
3. Products & Availability
All products are subject to availability. We reserve the right to:
- Limit quantities per order.
- Discontinue products at any time.
- Modify pricing without prior notice.
- Refuse service to anyone at our discretion.
We strive to display accurate product colors and details; however, actual colors may vary depending on your device.
4. Pricing & Payment
- All prices are listed in U.S. Dollars (USD).
- We accept payments via secure third-party payment providers.
- By placing an order, you authorize us to charge your selected payment method.
- We are not responsible for any additional fees charged by your bank or payment provider.
5. Order Acceptance & Cancellation
We reserve the right to cancel or refuse any order for reasons including:
- Suspected fraud.
- Payment issues.
- Product unavailability.
- Errors in pricing or product details.
If your order is canceled after payment, a full refund will be issued.
6. Shipping Policy (United States Only)
- We currently ship only within the United States.
- Processing time: 1 to 5 business days.
- Delivery time: 3 to 10 business days (estimated).
- Shipping times are not guaranteed and may vary due to carrier delays.
- Risk of loss transfers to the customer once the order is marked as delivered by the carrier.
7. Returns & Refunds
Return Window
We accept returns within 30 days of delivery.
Return Conditions
To be eligible for a return, items must be:
- Unworn and unused.
- Unwashed.
- With original tags attached.
- In original packaging.
- Free from damage or odor.
Non-Returnable Items
- Final sale items.
- Gift cards.
- Customized or personalized items.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or the wrong item was shipped.
Refund Process
- Returns are inspected upon receipt.
- Approved refunds are issued to the original payment method.
- Processing time: 5 to 10 business days after approval.
- Original shipping fees are non-refundable.
Damaged or Incorrect Orders
If you receive a damaged or incorrect item, contact us within 7 days of delivery at theroyalcloset943@gmail.com. Include your order number and photo evidence.
8. Intellectual Property
All content on this website, including logos, images, product designs, text, and branding, is the property of The Royal Closet and may not be used without written permission.
9. Prohibited Use
You agree not to:
- Use the website for unlawful purposes.
- Attempt unauthorized access or hacking.
- Submit false or misleading information.
- Interfere with website functionality.
10. Limitation of Liability
To the fullest extent permitted by law, The Royal Closet shall not be liable for:
- Indirect or incidental damages.
- Loss of profits or data.
- Delays or interruptions in service.
All products and services are provided “as is” without warranties unless otherwise stated.
11. Indemnification
You agree to indemnify and hold harmless The Royal Closet from any claims arising from your breach of these Terms.
12. Governing Law
These Terms are governed by the laws of the State of Texas, United States.
13. Changes to Terms
We reserve the right to update these Terms at any time. Continued use of the website constitutes acceptance of those changes.